Posts tagged life coaching miami
All these years later and it’s as important today as it was years before I was born!

For over four decades in some shape or form I have been involved in business.

What I find amazing is this, the information I was told as a kid, the information I was told as a teenager is the exact same information that is relevant today. In fact even more relevant.

All I see business owners do now is, worry about social media, website, new customers, staff, product etc. They spend tens of thousands of dollars trying to bring people in. Yet when the customer walks through the door, the business continues to make the same mistake over and over again.

What am I talking about?

Customer service and customer experience.

Everywhere you go, every business you deal with you are forced to deal with service and experience.

Businesses spend all this money to bring you in yet when you get there they give you mediocre service and mediocre experience. I often find myself scratching my head still after all these years.

As a kid I was told just how important it was. My parents traveled the world, and we stayed in the best hotels. My parents were not rich but they knew the importance of staying in the best places and learning from the best practices. They brought in the best consultants to grow the business. All because they knew how important service and experience was to the success of a business.

I like to keep things clear.

If you are not focused on making sure you provide your customer with the best possible service and you are not creating an incredible experience of doing business with you, then you are absolutely leaving money on the table.

This is hands down the easiest and most cost effective way to grow your business. This is all about the ‘lifetime value’ of a customer and not just the initial sale.

For your business to live deep into the future, and survive the inevitable ‘tough times’ that go along with business. It is more important than ever to make sure you focus on these two highly important areas.

You must look at what experience your customer currently gets, and put thought into what experience you really want them to have. I’ll guarantee that what you think they are currently getting, they’re absolutely not getting.

Often the business owner is disconnected to the customers buying process and continual dealings with that business. Therefore it’s almost impossible to really know what your customer goes through when they want to deal with your business.

Put time and thought into it. Create a plan, implement it and then gauge the customers response. If it’s not quite what you want, keep tweaking it until you hit exactly what you want.

If you need guidance and help with this let me know!

Staffing Issues
Staff driving you crazy?!

The amount of times that I run into this is crazy. Often when coaching businesses the owner comes to me asking me to ‘fix the staff’. The problem is this, usually it is not the staffs problem. The owner has done very little work in training them correctly in the beginning. It is your duty as the business owner to not only make sure that your staff are trained correctly, but to make sure that you staff are trained to the top level. 

Top business coaching firms will make sure that the staff are trained the entire way through the process making sure that they have all product knowledge. 

If you look at most staff in businesses, they are under motivated and under-trained. Ask them as many questions as you like and they probably will not have all the answers that you are lookin for.

This makes the member of staff feel inadequate, and it is up to you the owner of the business to make sure that they have all product knowledge to be able to carry their duties out correctly. If they do not then you must get them to where they need to be. You cannot turn around and blame your staff for you not providing them with the training they need.

When dealing with a business coaching firm check their abilities to make sure they know how to train the staff correctly. A business coach with quality experience will be able to spot this mistake immediately, know how to fix it and make sure that the member of staff is now confident in that role and with the knowledge.

The truth of the matter is that I could write an entire book just on staffing issues but it is up to you to consciously look at your staff and make their job as simple as productive as possible.

Top business coaching companies create business coaching systems that are effective and produce immediate results. The best business coach will create coaching workshops for the business and the staff making sure their product knowledge is in tip top form. How will you know if this works… test the staff. If they pass the test they’re trained, if they fail, then retrain them until they ‘get it’.

Being a Miami business consulting company and a Miami business coach I see this in almost every business I walk into. Do not become one of those businesses, take action now ‘JFDI’ and make those changes in your business today.

Being a small business consultant I recognize these patterns in business everywhere I go, the fix is simple. The action on behalf of the business owner is very few and far between.

If you need help with this reach out now and take action to get your business under control now. JFDI!

The Meaning of JFDI, and the profound impact it can have on 'your' life!

This is something that is very close to my heart, in fact I live my life by it. What is JFDI, what does it mean and what is the point of it. 

Having spent a lot of my life coaching others to become more successful in their life, I know just what it takes to make that happen and more to the point what stops people from making that happen. 

JFDI is ALL about taking action. Most people out there talk and talk and talk but never actually end up doing anything with their life. I have had so many people come to in my life and say, ‘I’ve always wanted to write a book’ or ‘I’ve always wanted to get life coach for personal development’ or ‘I’ve always wanted to have a small business consultant’ and yet they never take action upon it. 

JFDI stands for Just F***ing Do It!

Enough of the talking, its time to take action. My question to you is this… how long does it have to be before you do something about it? How bad does it have to be or get before you say ‘enough is enough’. People waste SO much time in life and not achieve the things they set out to achieve. Then all of a sudden they become totally unfulfilled in life, and with that become unhappy. 

They may have ALL the money they need, they may have the man or woman of their dreams, they may have all the positions they have ever wanted… yet they can be totally and utterly unfulfilled. 

A top business coach, a top lifestyle coach and a top life coach knows exactly what to do to take you from where you are to where you want to be. However… it is on you to take that action to make that happen.

There are so many business coaching programs out there, there are many life business coaching services, BUT finding the right one is the most important thing. Then once you find it, or find the person you gel with the most, it is on YOU to JFDI!

The benefit of online life coaching and online business coaching means that you can take action now! You do not have to drive anywhere, you do not have to wait you can JFDI NOW!

Listen you and only you know how important your life and your business are to you, and I’m guessing that if you’re reading this now then it’s pretty important.

My question to you is, how long are you going to wait, how bad does it have to be before you take action or JFDI and turn those areas of your life around?

Change happens in the click of a finger, its a mental choice, that’s all it is, nothing more.

We now live in a world where online coaching, where online consulting can take place immediately. Finding the correct coach for you is imperative, taking action upon that is even more important.

Life is precious, life is short JFDI and reach out and turn things around NOW… JFDI! 

You’ll kick yourself for not JFDI earlier.

What my TV interview about it here

Personal Development is Everything!

There is no way we can strive for what we want in life if we do not have a mentor, coach, trainer or whatever you want to call it in your life.  A business coach or life coach is there or make your journey less bumpy. A good life-business coach has already been through life's struggles and has found the correct way of doing things. They are able to spot your patterns and show you the easy way of getting things done, or what I like to call JFDI Just F***ing Do It!