The amount of times that I run into this is crazy. Often when coaching businesses the owner comes to me asking me to ‘fix the staff’. The problem is this, usually it is not the staffs problem. The owner has done very little work in training them correctly in the beginning. It is your duty as the business owner to not only make sure that your staff are trained correctly, but to make sure that you staff are trained to the top level.
Top business coaching firms will make sure that the staff are trained the entire way through the process making sure that they have all product knowledge.
If you look at most staff in businesses, they are under motivated and under-trained. Ask them as many questions as you like and they probably will not have all the answers that you are lookin for.
This makes the member of staff feel inadequate, and it is up to you the owner of the business to make sure that they have all product knowledge to be able to carry their duties out correctly. If they do not then you must get them to where they need to be. You cannot turn around and blame your staff for you not providing them with the training they need.
When dealing with a business coaching firm check their abilities to make sure they know how to train the staff correctly. A business coach with quality experience will be able to spot this mistake immediately, know how to fix it and make sure that the member of staff is now confident in that role and with the knowledge.
The truth of the matter is that I could write an entire book just on staffing issues but it is up to you to consciously look at your staff and make their job as simple as productive as possible.
Top business coaching companies create business coaching systems that are effective and produce immediate results. The best business coach will create coaching workshops for the business and the staff making sure their product knowledge is in tip top form. How will you know if this works… test the staff. If they pass the test they’re trained, if they fail, then retrain them until they ‘get it’.
Being a Miami business consulting company and a Miami business coach I see this in almost every business I walk into. Do not become one of those businesses, take action now ‘JFDI’ and make those changes in your business today.
Being a small business consultant I recognize these patterns in business everywhere I go, the fix is simple. The action on behalf of the business owner is very few and far between.
If you need help with this reach out now and take action to get your business under control now. JFDI!