Posted on Jul 28 , 2013 by Ian • 0 Comments
Customer Service Excellence- Achieve It The Houghton Way!!!
Any business which is serious about providing great customer service needs to consider the adoption of a standardized approach in order to have the best of customer service excellence. Businesses thus need to give their staff and especially the customer care staff proper coaching and training on how to meet and address the customers in a polite and helping way. More so, this type of training should then be backed up by code of conduct, the charter on the manner in which one can deliver best customer service.
How to excel in customer service excellence?
When it comes to customer service excellence, your staff need to HEAR what the customers say. Ask them never to interrupt the customer in between and listen to them patiently. Giving the customers due opportunity to speak and express themselves is all what matters.
Then, another pointer worth remembering is to deliver what you promise. Ensure that there is a clear cut understanding with your customers regarding what you will be doing and when you will be doing so.
If you really wish to set your business apart from the rest, go that extra step and call your customers after solving their problem. Ask the customers of they are now satisfied with the provided solution. Also ask them if there is something else that you can do for their support. Let the customers know and feel that you really care.
What is Customer Service Excellence?
Indeed, customer service excellence is basically about managing, maintaining, meeting the expectations of the customers. As customer expectations change at a constant speed, you need to provide them support at all times. This simply means that all departments and teams of your business need to respond to the customers expectations and needs in no time and with professionalism.
The JFDI miracle
The JFDI Way To Increasing Profits Through Outstanding Customer Service is a book worth reading and implementing. It lays down the ways through which you can achieve customer service excellence and other beneficial things.
In case you are just beginning or starting a business, this is indeed a nice book for structuring the business in an effective way. But if you already run a business, the book is helpful in that case also as it lets you know the techniques that you can apply to make your customers happy.
As soon as you start implementing the techniques explained in the book, you will definitely notice amazing changes in your business. You need to remember that the book is no brainer, it is just a guide for the serious business people to know the secrets towards outstanding customer service.
The book has been penned down the very popular Ian Houghton who lets the readers know how to provide outstanding customer care and how to be the best in that regard. Using the tips, you will eventually see your customers being loyal to your business. So, if you too wish to have a thriving, flourishing business with repeated, new and potential customers, read The JFDI Way To Increasing Profits Through Outstanding Customer Service. You will definitely get amazing benefits.