Posted on Jul 28 , 2013 by Ian • 0 Comments
Client Relationship Management With Ian Houghton
One of the sure fire ways to boost client loyalty is through making them larger part of the business exchange program. Through providing every client the kind and level of attention they deserve, you can definitely have repeating clients and customers in no time. Also, through having a nice client relationship management system, you can turn an average client into a repeating one with much ease.
1) Know your business
In order to provide the best of client service, you need to make them know your business, services and products in detail. At the same time, it is imperative to keep the clients satisfied and happy as that plays a crucial role in maintaining the loyalty and increasing your sales.
2) Be the BEST
Apart from providing them services in best time possible, make sure that you deliver only the best. This will make your clients happy about the quality of your services or products. Then, make yourself or your business representatives accessible to the clients whenever they need any sort of help or support. This way, they will be able to have the much needed trust in you.
3) Be there for the clients
Further, fix the problems they may face in timely and professional manner. If you say 24 hours, make sure that you do not reach them even a single second later than that. This will give a negative impression to the client.
4) Stay in touch
When it comes to the best of client relationship management, always try to be kind and polite to them and offer alternation solutions if need be. You can even have a good relationship with them by sending them emails and newsletters from time to time. But at the same instance, remember that you do not have to overdo this as the clients may become frustrated by getting your emails every now and then. Remain in contact with them so that they serve as the repeat clients for your business.
5) Get professional help on how to have best client relationship management
These are just a few tips and tricks that can help you to have a nice relationship with your clients. You can have a look at the advice and suggestions provided by the expert Ian Houghton to have better understanding of how to maintain and manage client relationship.
6) Go online
The professional strategist is readily available for your help at all times to guide you about how you can remain focused on things which matter the most in client relationship field. His book The JFDI Way To Increasing Profits Through Outstanding Customer Service can let you know your work better. It will give you pointers on how you can build and maintain a strong client relationship.
7) JFDI features and benefits
I even let you know how you can use some simple methods to keep the clients coming back. In my JFDI book, I have presented the significance and need for having good customer service. I further explain how quality customer service can grow your businesss profits while at the same time keeping the clients and customers happy.